Regional grocery wholesaler — exception queue reset
A four-person planning team joined a Control Room cohort with anonymised portal extracts. Their previous “visibility” board mixed planned and confirmed times. Using the milestone latency playbook from Module 3, they rebuilt thresholds around confirmed events only.
Within six weeks, duplicate tickets fell and the Monday briefing moved from thirty slides to a one-page evidence pack. They still rely on IT for a cleaner ASN feed — the course did not replace that workstream.